blue sky scrubs Return and Exchange Procedures

Should you for any reason require a return or an exchange on a product, blue sky will be happy to accommodate any request for up to 90 days from the date of your purchase. All our products are covered by the blue sky Quality Guarantee.

Returns/Exchanges are easy at blue sky scrubs. Simply follow the 3 simple steps below:

1. Click here to process your return or exchange request online or click here to print a return/exchange form. You may also write a hand-written note that contains your order number, your shipping address, and your return/exchange request.
2. Print a pre-paid return label by clicking here to print return label. (Available for orders shipped within the 50 United States only.)
3. Place the item(s) to be returned or exchanged in the original packaging, seal the box, affix the label on the outside of the box, and drop the package off at any UPS Store, UPS drop box, UPS customer center, or hand it to any UPS driver. For locations near you, please visit http://www.ups.com/dropoff.

Once we have received your item(s), you will receive a status update via email.

Personalized items and/or custom-made items cannot be returned or exchanged. Items must be in like-new condition and unworn to be accepted.

For more detailed information on returns and exchanges, please see below.

Website Returns and Exchanges

If you have signed up for an account at blueskyscrubs.com, you may choose to initiate your return or exchange request by logging into your account and following the form instructions. From there, you can specify which item(s) you are returning or exchanging and how you would like for us to process your request. Once you have filled out the form, simply print or email the pre-paid postage return label, affix the label to your package and drop it off at any UPS Store, UPS drop box, UPS customer center, or hand it to any UPS driver. For locations near you, please visit http://www.ups.com/dropoff. You will receive an e-mail notification upon the completion of return processing.

Personalized items and/or custom-made items cannot be returned or exchanged.

Making a Return

Please use the original shipping box and packing materials.

For all orders shipped to a United States address, we provide the convenience of pre-paid return labels. You may email and print a pre-paid postage return label here. There is no charge to print and use the label. Once you have printed your label, simply affix the label to your package and drop it off at any UPS Store, UPS drop box, UPS customer center, or hand it to any UPS driver. For locations near you, please visit http://www.ups.com/dropoff. Items must be in like-new condition and unworn to be accepted.

If you wish to pay the return postage yourself, please mail it to the following address:

When paying for return postage yourself, we suggest you insure the package and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.

All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. For orders placed with a credit card, your account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. If an item is returned more than 90 days after purchase, a return will be administered in the form of a merchandise credit redeemable with your next purchase. You will receive an e-mail notification upon the completion of return processing.

Personalized items and/or custom-made items cannot be returned or exchanged.

Making an Exchange

Specify the exchange item(s) and the new color, size, or style on the return/exchange form. Include the form in your return package. For all orders shipped to a United States address, we provide the convenience of pre-paid return labels. You may email and print a pre-paid postage return label here. There is no charge to print and use the label. Once you have printed your label, simply affix the label to your package and drop it off at any UPS Store, UPS drop box, UPS customer center, or hand it to any UPS driver. For locations near you, please visit http://www.ups.com/dropoff. Items must be in like-new condition and unworn to be accepted.

If you wish to pay the return postage yourself, please mail it to the following address:

When paying for return postage yourself, we suggest you insure the package and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be exchanged. All exchanges will be promptly shipped via UPS Ground. For International orders, all exchanges will be shipped via UPS World Ship.

If you're exchanging an item because of a mistake on the part of blueskyscrubs.com or because of quality issues, blueskyscrubs.com will pay the shipping cost to send a replacement item to you. Please email for the specifics on our quality control/employee error procedures. We have a very special way of handling these issues, which you will definitely find beneficial.

Availability of replacement items is not guaranteed. When making an exchange request, please note that not all colors are available across all styles, so you should first visit the desired style section of our website to select your color preference. It is also helpful to list a second choice in the event that we have run out of your first choice before we receive your exchange request.

Personalized items and/or custom-made items cannot be returned or exchanged.

Returning a Gift

Gift recipients who return an item and do not want an exchange will be issued a blueskyscrubs.com gift certificate or store credit. You will receive an e-mail notification upon receipt of your gift return, provided that your email address is included on your return/exchange form.

Please allow 10 to 12 business days for us to receive and process your return or exchange. Personalized items and/or custom-made items cannot be returned or exchanged.

Your satisfaction is very important to us. If you have any questions, please e-mail us at shipping@blueskyscrubs.com .